Accessories & Spare Parts

Yes. Spare parts and accessories are sold on their own, and also as part of an installation or a maintenance contract. If you know the part you need, send us the appliance type, model and the fault, and we will tell you what is available and suitable. If you are not sure, an Aurora technician identifies it on a site visit so you do not buy the wrong part.

Yes, and it is usually one year. The period varies by part type and brand, so we confirm the warranty on the specific part you are requesting at the time of order, not after purchase. Parts that Aurora installs also carry responsibility for the installation itself, not just the part.

That is normal, and you do not need to know. Tell us the appliance type (solar heater, boiler, heating) and the symptom you see — no hot water, a leak, noise, high pressure — and we will identify the part. If the fault needs an on-site check, we send a technician. The worst outcome is buying a part on a guess and finding the fault was somewhere else.

In most cases yes. Many parts (elements, thermostats, magnesium anodes, safety valves, radiator valve sets) come in standard sizes and fit appliances from different brands. What decides it is the appliance type and the size, and that is confirmed before ordering. If the part is specific to a brand we do not distribute, we tell you straight rather than sell you something that will not fit.

The anode is a magnesium rod inside the tank that corrodes **instead of** the tank body — it sacrifices itself so the tank survives. Over time it is fully consumed, and then corrosion starts eating the tank itself, which usually means replacing the whole tank. Replacing it on time is far cheaper than the consequence of ignoring it, and it is one of the most requested parts we carry.

It is the single most important safety part in any heater or boiler. Water expands as it heats and pressure rises; the safety valve releases that excess. If it fails, blocks or is removed, pressure builds inside a sealed tank — a real hazard, not a theoretical one. Never run without one or substitute something lesser, and have it checked regularly with maintenance.

There is no single figure that is right for everyone, because this is a smart heating system sized around your home, not a product off the shelf. Five things move the price: Capacity (how many litres your home actually needs) · Consumption (how much hot water you use per day) · Purchase timing (the season you buy in — costs are not fixed year-round) · Accessories (pump, controller, backup heater and safety valves) · Optional extras (any additions you ask for). That is why we survey the site first and then give you a final figure in writing, rather than a number that shifts during installation. Our order is fixed: quality first, price second. Our pricing is competitive, and what you pay for is the materials, the installation quality, the after-sales service and the warranty.