Specialist support for your system
Restore your system’s performance with Aurora diagnosis, repair and follow-up.
Customer service reviews the request and contacts you to book an inspection.
Care for the system you rely on every day
- Villa or palace owner
- Compound management
- Hotel or facility
- Project or maintenance manager
- Owner of a central system requiring inspection or repair
Clear diagnosis, with the repair explained
We review the equipment and symptoms, arrange an inspection, and explain parts, work and cost before you approve a repair.
From fault report to operation
- 01
System details
Type, brand, model, age, installation location and fault description.
- 02
Customer-service review
Route the request to the relevant specialist and request any missing evidence.
- 03
Inspection and diagnosis
Inspect on site and define the cause and repair scope before work.
- 04
Repair and follow-up
Complete approved work, test operation and record the service.
Choose the service path by system
Solar water heater
Diagnose reduced heating and leaks, checking tank, circuit and protective components according to the model.
Gas boiler
Check operation, ignition, flue and connections and identify repair needs for the appliance.
Central heating
Review heat source, pumps, distribution and controls to identify reduced or uneven heating.
Heat pump
Assessment by brand, model, error code and symptoms, with the request routed to the appropriate specialist.
Technical experience and a clear service process
- More than 12 years in the Egyptian market
- Technical and engineering team by system
- Requests across Egypt reviewed by location
- Approved products and systems
- Clear visit and fault records
- After-sales service and operating follow-up
Questions before requesting service
What details do you need?
Your number, system type, fault description and service location. Brand, model and any error-code photo help prepare the visit; start with the information you have.
How are visit and repair charges determined?
We confirm the visit charge first, then quote repair and parts after inspection for your approval.
Do you service every brand?
Provide the brand and model. Our team confirms service suitability, the relevant specialist and required parts availability for that appliance before arranging work.
Can you visit my area?
Include the governorate and area. Customer service reviews coverage and visit arrangements and contacts you to confirm.
What should I do if the system has stopped?
Tell us when it stopped and any symptoms or error code. Do not dismantle components or bypass protection. The maintenance team will guide the next step for the situation.
Is the repair covered by warranty?
We check the equipment and fault, then explain warranty coverage and any charge before repair.
Submit a maintenance request
Leave your number, system type, location and the fault you noticed. A model or error-code photo helps if available. Customer service confirms inspection arrangements and visit details; repair scope follows diagnosis.
Only Aurora uses your details to discuss this request. There is no purchase commitment.
Start resolving the fault with our maintenance team
Submit your request or call customer service to arrange the next step.