Last updated: 2026
1. Who we are
Aurora Heating Solutions supplies, installs and maintains solar water heaters, gas boilers, central-heating systems, swimming-pool heating, spare parts, accessories and related engineering services. Website: https://aurheat.com — Email: info@aurheat.com.
2. Information we may collect
- Name, phone number and email address.
- Address or inspection/service location.
- Request, enquiry or maintenance details.
- Quotation, warranty and service details.
- IP address, browser type and limited usage data.
- Communication records from forms, phone, email or WhatsApp.
3. How we use information
- Responding to enquiries and requests.
- Preparing quotations and sales follow-up.
- Arranging inspections, installation or maintenance.
- Managing warranties and service records.
- Measuring and improving advertising campaigns and conversion performance.
- Maintaining security, preventing misuse and meeting legal requirements.
3.1 Advertising measurement and conversion data
Where appropriate consent is available, we may share required conversion data with Google Ads to improve campaign measurement, using hashed data where applicable. We do not sell personal data.
4. WhatsApp communication
When you contact us through WhatsApp, we may use your number and message content to respond, provide support and follow up on sales, maintenance or warranty services.
5. Cookies and usage data
The website may use cookies or similar technologies to improve performance and user experience, measure interaction and protect the website. You can control these through your browser settings.
6. Sharing information
We do not sell personal information. Where necessary, information may be shared with hosting, technical or analytics providers, customer-management and communication systems, or legal and regulatory authorities where required by law.
7. Retention
We retain information for as long as necessary to provide the service, manage the customer relationship, keep operational records, meet legal requirements and protect the business’s legitimate interests.
8. Data security
We use appropriate organisational and technical measures to protect information from unauthorized access, loss or misuse. No internet transmission or storage method can be guaranteed to be 100% secure.
9. Your rights
You may request access to, correction of or deletion of your personal information, subject to legal and operational requirements, by emailing info@aurheat.com.
10. External links
The website may link to third-party services. Aurora is not responsible for their privacy policies or content.
11. Policy updates
We may update this policy from time to time. Any update will be published on this page.
12. Contact
For privacy questions or data-deletion requests, email info@aurheat.com.