Activating the warranty registers your product, installation date and address under your name at Aurora. From then on, any service request opens against an existing record, so the technician knows the model and installation date before setting out instead of starting from nothing.
Two warranties, not one
- Manufacturer warranty: covers the product itself, meaning the tank and collectors, under the terms printed on the warranty card.
- Aurora warranty: covers installation and commissioning, meaning the work our team carried out on site.
- Activation links both to a single service record, so you do not need to know which warranty a fault falls under before you ask.
How activation works
- Fill in the activation form below: model, approximate installation date and address, plus the invoice or serial number if you have them.
- Customer service matches the details against our installation record.
- We contact you to confirm registration, or to ask for anything missing.
Where to find these details
- Model and serial number: on the data label on the tank or unit, or on the warranty card.
- Installation date: on the invoice or in your messages with the team; an approximate date is enough.
- No invoice? That is fine. The model, the address and the mobile number used for the order are enough to start matching.
What keeps the warranty valid
The two most common things that void the warranty in practice are technical intervention by anyone outside the Aurora team, and neglected preventive maintenance, especially where water is high in dissolved salts and scale builds up faster. Route any fault or maintenance through Aurora so the service record stays connected.
Frequently Asked Questions
What is the difference between the manufacturer warranty and the installation warranty?
The manufacturer warranty covers the product itself, meaning the tank and collectors, under the terms of the manufacturing company. The Aurora warranty covers installation and commissioning, which is the work we carried out. They are separate, and activation links both to a single service record in your name.
When should the warranty be activated?
Immediately after installation. Activation records the product, the installation date and the address with us, so any later service request opens against an existing record instead of starting from nothing, and that is what changes response time.
The invoice is missing, so can the warranty still be activated?
Send a photo of the product data label showing model and serial number, the installation address, and the mobile number used for the order. Customer service checks those against our installation record. The invoice makes it easier but it is not the only route.
What can void the warranty?
The two most common causes in practice are technical intervention in the system by anyone outside the Aurora team, and neglected preventive maintenance, especially in areas where water is high in dissolved salts and scale accumulates faster. The detailed terms are printed on the warranty card supplied with the product, and customer service reviews them with you at activation.
Does activating the warranty include preventive maintenance?
No, these are two different things. The warranty covers manufacturing and installation defects under its own terms. Preventive maintenance such as cleaning, inspection and scale treatment is a separate service that keeps the system efficient, and it is also what keeps the warranty valid.